CONTACT US

Effective Date: August 12, 2026

We’re pleased you’ve stopped by merrilycrafted—your place to find thoughtful gifts, charming keepsakes, and carefully chosen present ideas.

If you have a question about a gift item, need help with an order, or would like details about delivery, parcel tracking, returns, or refunds, our support team is ready to assist. We value every customer who chooses to shop with us and will do our best to make your experience feel attentive and personal, much like the gifts we offer.

What to Include in Your Message

To help us understand your request and reply efficiently, please share as much of the following as you can:

• Your order number, if available;

• The email address used when placing the order;

• The name or web link of the item in question;

• A clear explanation of your question or request; and

• Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.

For a delivery that arrived damaged, faulty, wrong, or incomplete, please include clear images of the gift item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer a suitable solution.

How to Reach Us

Customer Service Email:
service@merrilycrafted.com