SHIPPING POLICY

Effective Date: August 12, 2026

Thank you for shopping with merrilycrafted. We understand that each gift you choose carries thought and meaning, so we take care to prepare every order attentively and send it out securely.

This policy covers where we deliver, how long orders take to process, expected delivery timeframes, shipping costs, tracking, and how we handle delivery-related concerns. If you have any questions, please contact us at the customer service email below.

Merrilycrafted currently ships to:

• United States

• Canada

• Mexico

Orders with shipping addresses outside these countries cannot be completed at checkout at this time.

Fulfillment centers and carriers may vary based on item availability, delivery location, and operational needs.

Shipping Charges and Estimated Transit Times

All shipping charges are listed in U.S. dollars. The applicable fee will appear at checkout before you finalize payment. You can complete your payment using any of the methods listed above.

Order Handling Time

Processing time is the period between placing an order and handing it to the carrier.

Most in-stock orders are processed within 5–10 business days. Weekends and public holidays are not business days.

Processing may take longer during:

• Peak shopping periods or major sales;

• Public holidays;

• Restocking;

• Extra production or quality checks; and

• Preparing personalized, custom, or made-to-order items, as noted on the product page.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided during checkout and explain the available options.

Total Estimated Delivery Windows

Total estimated delivery time = Processing time of 2–7 business days + Transit time.

Approximate total delivery windows from order placement are:

These timeframes are estimates, not guaranteed delivery dates. Delivery may be influenced by:

• Incorrect or incomplete delivery details;

• Customs clearance;

• Severe weather;

• Public holidays;

• Carrier disruptions;

• Peak-season shipping volumes;

• Remote delivery locations; or

• Other circumstances beyond our reasonable control.

Please verify your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Details

After your order is dispatched, we will email any available tracking information to the address you provided at checkout.

You can also log into your account and view the “Orders” section for updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary delay in tracking updates does not necessarily mean the parcel has stopped moving.

If an order includes multiple items, they may be shipped in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive at different times.

Customs Duties and Import Taxes

Deliveries to Canada or Mexico may incur customs duties, import taxes, brokerage fees, or other charges from customs, carriers, or the destination country.

Unless clearly stated as included at checkout, these costs are not part of the product price or shipping fee and are the recipient’s responsibility. Based on your chosen payment method, you may need to pay these charges separately to the carrier or customs.

If the recipient refuses delivery because of customs charges, any eligible refund may have return shipping, customs, and handling costs deducted where allowed by law.

We cannot mark a commercial order as a gift, state a false purchase price, or give incorrect customs details.

Incorrect or Incomplete Addresses

You are responsible for giving us complete and accurate delivery details.

If you spot an error, contact us right away at:

service@merrilycrafted.com

We will do our best to help. But once an order has entered processing or has been shipped, we cannot guarantee the address can be changed.

Where the law allows, extra shipping, return, or redelivery costs caused by an incorrect or incomplete address you provided will be your responsibility.

If you ask for redelivery to a corrected address, you will pay the applicable redelivery shipping fee.

Delayed, Lost, or Delivered Packages

If tracking has not updated for a long time or you think a parcel may be lost, contact us at service@merrilycrafted.com. Include your order number and tracking details.

We will review the available information and, if appropriate, ask the carrier to investigate. Carrier investigations may take extra time and may need your cooperation.

If tracking says “delivered” but you cannot find the parcel, please:

• Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

• Ask household members, neighbors, or building management;

• Check for a delivery notice;

• Contact the carrier using the tracking number; and

• Contact us if the parcel still cannot be located.

If a carrier investigation confirms the parcel was lost before delivery for reasons not caused by the customer, we will offer a suitable solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, faulty, wrong, or incomplete, please contact us promptly and provide:

• Your order number;

• A clear description of the issue;

• Photographs or videos showing the gift item and the problem;

• Photographs of the shipping label and outer packaging where relevant; and

• Confirmation of your delivery address.

After reviewing the information, we will offer a suitable remedy. Depending on the situation and product availability, this may include:

• Sending the missing item;

• Sending a replacement;

• Arranging an exchange; or

• Issuing a refund for the affected item.

If the issue is confirmed to be our fault or our fulfillment partner’s fault, we will cover the authorized replacement or return shipping costs.

Please keep the affected product and its packaging while your request is being reviewed unless our customer service team tells you otherwise.

Refused, Unclaimed, or Undeliverable Packages

A parcel may be returned because of:

• An incorrect or incomplete address;

• Refusal by the recipient;

• Failure to collect the parcel;

• Repeated unsuccessful delivery attempts;

• Failure to pay applicable customs charges; or

• Another reason attributable to the customer.

If that happens:

• Refund eligibility will be assessed after the parcel is returned and inspected;

• Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and

• If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are generally not refundable when non-delivery is due to a customer-related reason, unless the law requires otherwise.

Returns

For returns, please do not send items to our registered address unless our team has instructed you to do so. Contact us first for return instructions, and we will provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

More details on return eligibility and refunds are in our Returns, Refunds and Cancellation Policy.

Contact and Company Information

If you have questions about shipping, tracking, or delivery, contact us at:

service@merrilycrafted.com

Please include your order number and the email address used at checkout.